Refund policy

Refund Policy

We want you to feel confident when purchasing from Jenny Parker. Please read the following carefully before completing your order.

Digital Products (eBooks & Downloads)

Due to the nature of digital products, all sales are final.

Once a digital product has been delivered or downloaded, we are unable to offer refunds, exchanges, or cancellations. This includes (but is not limited to):

eBooks
Digital workbooks
Downloadable files

If you experience difficulty accessing your digital purchase, please contact us and we will assist you promptly.

Physical Books (Unpackaged Print Books)

Our physical books are printed and shipped without additional protective packaging to minimise waste.

Refunds or replacements are only offered if:

The book arrives with significant damage that affects usability, and
You notify us within 7 days of delivery, and
You provide clear photographic evidence of the damage.

Minor cosmetic imperfections (such as small scuffs or edge marks) do not qualify for a refund or replacement.

Apparel (Drop-Shipped T-Shirts)

All apparel items are printed on demand and drop-shipped, which means they are made specifically for your order.

We do not offer refunds or exchanges for:

Incorrect size selection
Change of mind

Refunds or replacements are only offered if:

The item arrives defective, or
The item received is incorrect, and
You notify us within 7 days of delivery, with photographic evidence.

Please refer to the size chart carefully before ordering.

Shipping Issues

We are not responsible for:

Delays caused by postal services or carriers
Incorrect addresses provided at checkout

If a parcel is returned to us due to an incorrect address, reshipping fees may apply.

How to Contact Us

For any issues relating to your order, please contact us at:

📧 creatingjennyland@gmail.com

Include your order number and relevant photos where applicable.

This policy complies with Australian Consumer Law and does not affect your statutory rights.